Legal
Privacy Policy
Effective Date: April 27, 2026
N3xt Lvl F1x ("N3xt Lvl F1x," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact us, request a repair, schedule a service, submit a form, send us a device, purchase products, or otherwise interact with our business.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, automatically through our website, or from third-party tools used to operate our business.
Information You Provide to Us
We may collect the following information when you contact us, request a quote, schedule a repair, complete a service form, purchase a product, or communicate with us:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Device information, including brand, model, serial number, IMEI, condition, symptoms, repair history, and photos or videos you provide
- Repair notes, diagnostic details, service history, and customer communications
- Payment-related information, which may be processed by a third-party payment provider
- Any other information you voluntarily provide through forms, email, phone, text message, social media, or in-person communication
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Approximate location based on IP address
- Website usage data and analytics
This information helps us improve our website, understand customer behavior, detect security issues, and improve our services.
2. How We Use Your Information
We may use your information to:
- Respond to questions, quote requests, and service inquiries
- Schedule appointments or repair services
- Diagnose, repair, test, return, or ship devices
- Provide repair status updates
- Process payments, invoices, and receipts
- Communicate about your device, order, appointment, or service
- Send service reminders, review requests, and customer support messages
- Improve our website, customer experience, and business operations
- Prevent fraud, abuse, unauthorized transactions, or security issues
- Comply with tax, accounting, legal, and regulatory obligations
- Enforce our agreements, policies, and service terms
We do not sell your personal information.
3. Email, Phone, and Text Messaging
If you provide your email address or phone number and consent to be contacted, we may send email, phone, or text messages related to:
- Appointment confirmations
- Repair status updates
- Pickup or shipping notifications
- Estimate approvals
- Customer service follow-ups
- Review requests
- Important service-related updates
Message frequency may vary depending on your interaction with us. Standard message and data rates may apply.
You may contact us at info@n3xtlvlf1x.com if you want to stop receiving non-essential communications or opt out of text messages.
We do not sell, rent, or share phone numbers, email addresses, or SMS consent information with third parties for their own marketing purposes.
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- Keep the website functioning properly
- Improve website performance
- Understand how visitors use our website
- Measure advertising and marketing performance
- Improve customer experience
- Help secure the website
You can control cookies through your browser settings. Disabling cookies may affect certain website features.
Our website may use third-party services such as website hosting providers, analytics tools, payment processors, contact forms, scheduling tools, social media platforms, advertising platforms, or customer communication tools. These third parties may collect information according to their own privacy policies.
5. Payment Information
When you make a payment, your payment information may be processed by a third-party payment processor. We do not intend to store full credit card numbers on our website or internal systems.
Payment processors may collect and process payment information according to their own terms, privacy policies, and security standards.
6. Device Data and Customer Responsibility
Devices submitted for repair may contain personal data, including photos, videos, contacts, messages, files, accounts, passwords, financial information, or other sensitive information.
Before submitting a device for repair, you are responsible for:
- Backing up your data
- Removing sensitive files when possible
- Signing out of accounts when requested
- Removing passcodes or providing access only when needed for testing
- Disabling device locks, activation locks, or security features when required for repair or testing
We do not intentionally access, copy, transfer, view, or store customer personal data from devices except when necessary to diagnose, test, or complete the requested service. However, some repairs may require the device to be powered on, tested, unlocked, or checked for functionality.
N3xt Lvl F1x is not responsible for data loss, deleted files, corrupted software, failed backups, or pre-existing data issues. Customers should back up all important data before service.
7. How We Share Information
We may share information only as needed to operate our business, provide services, or comply with legal obligations. This may include sharing information with:
- Payment processors
- Website hosting providers
- Scheduling or contact-form providers
- Shipping carriers
- Accounting, tax, or bookkeeping providers
- Customer communication tools
- Repair management or point-of-sale systems
- Legal, regulatory, or law-enforcement authorities when required
- Business advisors, contractors, or service providers who support our operations
We may also disclose information if necessary to protect our rights, safety, customers, property, business, or others.
We do not sell customer personal information.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. These may include limited access, secure systems, password protection, encryption where appropriate, and secure third-party providers.
No website, system, email, text message, or electronic transmission is 100% secure. We cannot guarantee absolute security of information transmitted to or from us.
9. Data Retention
We retain personal information only as long as reasonably necessary for business, repair, legal, tax, accounting, warranty, fraud-prevention, and customer-service purposes.
Repair records, invoices, communications, and transaction records may be retained to support service history, warranty claims, accounting, tax compliance, dispute resolution, and business operations.
10. Your Privacy Choices
You may contact us to request that we:
- Update or correct your information
- Delete certain information, where legally permitted
- Stop sending marketing communications
- Stop sending non-essential email or text communications
- Provide information about the personal information we maintain about you
To make a request, contact us at:
We may need to verify your identity before completing certain requests.
11. California Privacy Notice
If you are a California resident, you may have certain privacy rights under California law, including the right to request access to personal information, request deletion, request correction, opt out of sale or sharing of personal information, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.
N3xt Lvl F1x does not sell personal information.
To submit a California privacy request, email:
Subject line: California Privacy Request
Please include your name, contact information, and the nature of your request. We may request additional information to verify your identity.
12. Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.
13. Third-Party Links
Our website may contain links to third-party websites, platforms, suppliers, social media pages, or payment services. We are not responsible for the privacy practices, policies, content, or security of third-party websites or services.
You should review the privacy policies of any third-party websites you visit.
14. Brand and Manufacturer Disclaimer
N3xt Lvl F1x is an independent repair service provider. We are not affiliated with, authorized by, endorsed by, or sponsored by Apple, Samsung, Sony, Microsoft, Nintendo, Google, Dell, HP, Lenovo, or any other manufacturer unless expressly stated.
All trademarks, logos, product names, and brand names are the property of their respective owners and are used only to identify compatible devices, parts, or services.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will revise the "Effective Date" above. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
16. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us at:
N3xt Lvl F1x
Avilas Group LLC, doing business as N3xt Lvl F1x
California, United States
Email: info@n3xtlvlf1x.com